VP of Customer Success

Job Summary

A company is looking for a VP of Customer Success (Telecom Infrastructure/Network).

Key Responsibilities

• Define and execute the Customer Success strategy across onboarding, adoption, expansion, renewal, and advocacy
• Own customer retention metrics and develop strategies for increasing customer lifetime value
• Build and lead a high-performing Customer Success organization with established performance metrics and training programs

Required Qualifications, Training, and Education

• Bachelor's degree in Business, Telecommunications, IT, or related field
• 10+ years of telecommunications industry experience
• 10+ years of leadership experience in Customer Success, Account Management, or Customer Experience roles
• Proven success managing recurring revenue portfolios and driving retention and expansion
• Experience with CRM and customer lifecycle platforms (HubSpot, Salesforce, Gainsight, etc.)