VP of Customer Success

Job Summary

A company is looking for a VP of Customer Success Management.

Key Responsibilities

• Develop leaders and scale impact by building and coaching a high-performing leadership team
• Engage directly in strategic accounts and complex customer scenarios to drive customer value and retention
• Shape proactive customer strategies using data to identify risks and unlock growth opportunities

Required Qualifications

• Proven track record in delivering retention and expansion outcomes in a high-growth SaaS environment
• Experience in building and developing strong leaders and scalable organizations
• 10+ years of experience in software, preferably in data, analytics, or platform solutions
• Bachelor's degree or equivalent experience required
• Exceptional executive presence with experience influencing C-level stakeholders