VP of Customer Success

Job Summary

Leading the technical sales team, the full-time salaried VP of Customer Success will manage both pre and post-sale customer journeys, ensuring successful onboarding, solution architecture, and long-term account health for global enterprise customers in a remote setting.

Key responsibilities

• Oversee renewals and expansion revenue streams while forecasting accurately
• Scale the Technical Sales function to align offerings with customer needs and ensure solution validation
• Lead a proactive customer success team to maximize product adoption and long-term value for enterprise accounts

Required qualifications

• 10+ years of experience in Customer Success, Professional Services, Solutions Architecture, Sales Engineering, or Technical Delivery, with at least 5 years in leadership roles
• Proven ability to hire, mentor, and scale high-performing, customer-centric teams
• Demonstrated success in executing strategies that drive customer retention and expansion
• Deep understanding of SaaS and enterprise solution delivery
• A data-driven approach to performance tracking and continuous improvement