VP of Insurance Verification

Job Summary

A company is looking for a VP, Insurance Verification and Qualification - Customer Operations.

Key Responsibilities

• Drive strategy and manage execution of customer service model for home healthcare business segment
• Ensure the Service Operations Team achieves targets across all core KPIs and implement successful training programs
• Identify opportunities to improve customer experience and manage a high-performing team to advocate for customers

Required Qualifications

• Bachelor's Degree preferred and/or 10 years of relevant business experience
• 5 or more years of leadership experience within relevant field/industry
• Experience leading large diverse teams (100+)
• Proven track record of delivering world-class customer experience
• Demonstrated experience in Customer Service or revenue cycle leadership