VP of Strategic Initiatives
Job Summary
Leading enterprise transformation efforts, the full-time remote VP of Strategic Initiatives will manage Contact Center Services & Solutions, focusing on innovation, systems strategy, and enhancing the overall member and client experience.
Key responsibilities:
- Design and govern Contact Center Strategic Initiatives to align with enterprise goals
- Oversee teams to enhance customer, client, and employee journeys through innovation
- Establish metrics and dashboards to measure initiative effectiveness and business ROI
Required qualifications:
- Bachelor's degree in Business, Systems, or a related field; advanced degree preferred
- 10+ years of progressive leadership in strategy, technology, or contact center transformation
- Proven success in leading large-scale modernization or digital transformation initiatives
- Experience integrating technology, analytics, and customer experience design
- Record of building and leading high-performing, cross-functional teams
Complete Job Description
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