WA State Licensed RN Call Assist

Job Summary

Providing telephone triage assessments, the part-time WA State Licensed RN Call Assist will utilize clinical expertise to offer health advice to Primary Care patients remotely while documenting calls and ensuring superior customer service.

Key responsibilities

• Utilize clinical expertise and approved protocols to provide health advice and make referrals via telephone
• Document all inquiries in a timely manner according to department standards for legal and statistical purposes
• Ensure performance standards are met while delivering superior customer service to internal and external customers

Required qualifications

• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.)
• Ability to work a PST schedule of 32 hours over two weeks