Warranty Administrator

Job Summary

A company is looking for a Warranty Administrator to provide customer service and manage warranty claims remotely.

Key Responsibilities

• Provide exceptional customer service to internal and external customers
• Communicate warranty responsibilities and standards to builders, homeowners, and sales representatives
• Manage case files and administer the warranty resolution process, including investigating claims and drafting correspondence

Required Qualifications

• 1-2 years of office work experience
• High school diploma or equivalent required; Associate degree in business preferred
• Ability to read and understand technical information related to warranty terms
• Proficient in Microsoft Word, Excel, and Outlook
• Experience in resolving escalated situations and managing competing priorities