Warranty Claim Support Specialist

Job Summary

A company is looking for a Warranty Claim Support Specialist.

Key Responsibilities

• Handle warranty inquiries via phone, Salesforce cases, and email, guiding customers through requirements and eligibility
• Enter, track, and manage warranty claims, ensuring accurate documentation and timely resolution
• Execute warranty workflows, maintain documentation, and suggest improvements to processes and customer experience

Required Qualifications

• High school diploma or GED required
• 2+ years in customer service, inside sales, or warranty-related roles
• HVAC or mechanical experience is beneficial
• Strong computer skills, including Salesforce, Word, Excel, and Outlook