Warranty Coordinator

Job Summary

Supporting a commitment to world-class after-sales service, the fully remote Warranty Coordinator will manage claims reporting incidents of customer dissatisfaction, maintain service records, and ensure timely resolution for a specific region of dealer networks.

Key responsibilities

• Initiate and maintain accurate service records for all qualifying incidents
• Communicate with customers and business partners to ensure timely satisfaction and resolution of claims
• Create service part orders and schedule dispatches as needed

Required qualifications

• Bachelor's degree from an accredited institution preferred, or a minimum of 3 years related experience in warranty claims
• Proficiency in Microsoft Office applications
• Experience with Titan, Doclink, or SAP is a plus
• At least 3 years of customer service experience with knowledge of JW products or systems preferred
• Ability to manage escalated customer service situations effectively