Warranty Service Coordinator

Job Summary

A company is looking for a Warranty Service Coordinator who will manage customer warranty inquiries and ensure effective resolution of issues.

Key Responsibilities:

• Serve as the primary contact for incoming warranty inquiries via phone, email, or online platforms
• Verify warranty coverage and eligibility based on company policies and product terms
• Coordinate and escalate cases to appropriate departments for resolution

Required Qualifications:

• Experience in customer service or warranty coordination
• Familiarity with warranty policies and procedures
• Proficiency in using internal management systems
• Ability to work two Saturdays a month
• High school diploma or equivalent; further education is a plus