Warranty Service Specialist

Job Summary

Seeking motivated candidates, the full-time remote Warranty Service Specialist will manage warranty service needs, provide troubleshooting support, and coordinate service calls for customers purchasing Private Label equipment.

Key responsibilities

• Make and execute decisions regarding warranty service needs of customer orders
• Provide basic troubleshooting with customers to rule out common issues of user error
• Coordinate and schedule service calls with service providers and follow up on warranty service claims

Required qualifications

• Minimum 2 years of experience in a related customer-centric role
• Proficiency with Office 365 and Windows system/internet navigation
• Typing speed of at least 40 words per minute
• Consistent internet speeds of 75mbps download and 10mbps upload
• Ability to work a training schedule of 7:30 AM - 4 PM ET for 60 days, followed by a flexible schedule