Washington 211 Supervisor

Job Summary

Leading a dedicated team, the full-time Washington 211 Supervisor will provide guidance and support to Information & Referral Specialists, ensuring high-quality service delivery in a fully remote environment.

Key responsibilities

• Lead, coach, and mentor staff to ensure excellent service delivery
• Monitor call center performance and drive improvements based on metrics
• Support hiring, onboarding, and ongoing staff training

Required qualifications

• Supervisory experience (required)
• Contact center or similar experience (strongly preferred)
• Strong communication, coaching, and leadership skills
• Ability to analyze performance metrics and problem-solve effectively
• Comfort working with systems and technology (CRM/contact center tools a plus)