Washington Bilingual Call Center Agent

Job Summary

A company is looking for a Remote Bilingual Contact Center - Call Center Agent.

Key Responsibilities

• Answer incoming and conduct outbound communications via phone, chat, and email
• Follow established call flows and scripts to ensure consistency and quality
• Relay accurate findings, decisions, and outcomes to customers

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years experience in Customer Service
• Minimum of 1 year Call Center Experience
• Proficiency with computers, including internet navigation, email, and data entry
• Bilingual fluency in both English and Spanish, with a required Berlitz Spanish test score of 7 or higher