Washington Contact Center Specialist

Job Summary

Engaging with members across multiple communication channels, the part-time Washington Contact Center Multi-Channel Specialist will provide professional service through calls, chats, and secure messages while managing various member transactions and promoting credit union products.

Key responsibilities

• Deliver courteous and timely service tailored to each communication channel while managing multiple interactions simultaneously
• Provide technical support for online banking and digital services, ensuring accurate member identification and adherence to security protocols
• Identify sales opportunities and meet production goals by analyzing member needs and recommending relevant products and services across all channels

Required qualifications

• Minimum one (1) year of experience in a high-volume Contact Center environment
• In-depth knowledge of credit union products, services, policies, and procedures
• Proficiency in managing difficult customer interactions and resolving issues effectively
• Ability to cross-sell products and services while maintaining positive member relationships
• Experience in a financial institution is preferred