Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, analyze operational efficiency, and contribute to service quality while working remotely from home.

Key responsibilities:

• Assist customers by providing information and resources or directing them to appropriate parties, following established procedures
• Gather and input operational data to support analysis and prepare reports for team members
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Data entry skills and computer literacy, including proficiency in Microsoft Office
• Ability to build relationships and act with compassion in customer interactions
• One year of experience in a healthcare or heavily regulated industry is preferred