Washington Contact Center Specialist
Job Summary
Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, analyze operational efficiency, and contribute to service quality while working remotely.
Key responsibilities:
- Assist customers by providing information and directing them to appropriate resources while following established procedures
- Gather and input operational data to support contact center analysis and assist in preparing operational reports
- Contribute to service quality by investigating performance issues and responding to feedback from members and internal stakeholders
Required qualifications:
- High School Diploma or GED, or equivalent experience
- Minimum one (1) year experience in a corporate or business office environment
- Basic knowledge of labor environment regulations and performance standards
- Proficiency in Microsoft Office and data entry
- Experience in healthcare or a heavily regulated industry is preferred
Complete Job Description
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