Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, analyze operational efficiency, and contribute to service quality while working remotely from home.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and prepare operational reports
• Assist customers with inquiries by following detailed instructions and well-defined procedures to resolve routine issues
• Collaborate with team members to address service quality concerns and contribute to continuous improvement efforts

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers
• Experience in healthcare or a heavily regulated industry is preferred