Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality while working remotely from Washington.

Key responsibilities

• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Gather and input standard operational data to support contact center analysis and contribute to operational reports
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred