Washington Contact Center Specialist

Job Summary

Supporting a remote contact center team, the full-time Washington Contact Center Specialist will gather operational data, assist customers with inquiries, and contribute to service quality improvements while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support analysis and reporting for contact center operations
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Collaborate with team members to address service quality concerns and track, escalate, and resolve routine issues

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred