Washington Contact Center Specialist

Job Summary

Supporting customer interactions, the full-time remote Washington Contact Center Specialist will assist internal stakeholders, members, and providers by gathering information, resolving inquiries, and contributing to operational insights through data analysis and reporting.

Key responsibilities:

• Assist customers by providing information and resources, following established procedures to resolve routine issues
• Gather and input operational data to support contact center efficiency and prepare analytical reports for team review
• Collaborate with team members to address performance feedback and identify opportunities for service quality improvement

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or a heavily regulated industry is preferred