Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time remote Washington Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality investigations while adhering to established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to appropriate parties
• Collaborate with team members to address service quality concerns and follow up on performance feedback

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders