Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis in a remote work environment.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support contact center analysis and contribute to the development of operational reports
• Collaborate with team members to address business problems and escalate issues as necessary while adhering to established priorities

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience working in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or another heavily regulated industry is preferred