Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality while working remotely from Washington.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Gather and input operational data to support contact center analysis and prepare reports for team review
• Contribute to service quality by investigating concerns and learning to address performance issues with guidance

Required qualifications:

• High School Diploma or GED, or equivalent OR a minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience with data entry and Microsoft Office applications
• Ability to build relationships and collaborate effectively with team members and customers
• Compassionate approach to customer service and support