Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality while working remotely.

Key responsibilities

• Assist customers by providing information, resources, and direction to appropriate parties while following established procedures
• Gather and input operational data to support analysis and assist in the preparation of operational reports
• Collaborate with team members to address business problems, escalate issues, and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred