Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and help improve service quality while working remotely from Washington.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources, following well-defined procedures
• Gather and input standard operational data to support analysis and prepare reports for team members
• Collaborate with coworkers to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred