Washington Contact Center Specialist

Job Summary

Contributing to contact center operational insights, the full-time Washington Contact Center Specialist will gather and input data, analyze efficiency, and assist in preparing reports while working remotely from Washington.

Key responsibilities

• Support contact center services by assisting customers with information and resources, following established procedures to resolve routine issues
• Gather and input operational data to aid in the analysis of contact center efficiency and contribute to the development of operational reports
• Collaborate with team members to address business problems and escalate issues as necessary, adhering to established priorities and deadlines

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred
• Ability to build relationships and act with compassion towards customers and team members