Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis in a remote setting.

Key responsibilities:

• Assist customers by directing them to appropriate resources and resolving routine inquiries following established procedures
• Gather and input operational data to support analysis and prepare reports for team members
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion
• Experience in a healthcare or heavily regulated industry is preferred