Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis in a remote work environment.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support contact center efficiency and assist in the preparation of reports for team review
• Collaborate with team members to address business problems, escalate issues as necessary, and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers
• Experience in healthcare or a heavily regulated industry is preferred but not required