Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality and efficiency by following established procedures and guidelines.

Key responsibilities:

• Assist customers by providing information and resources or directing them to the appropriate party while following detailed instructions
• Gather and input standard operational data to support contact center analysis and contribute to the preparation of operational reports
• Collaborate with team members to address business problems, escalate issues as necessary, and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and operational measures
• Proficiency in data entry and Microsoft Office applications
• Ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to feedback and changes in the work environment