Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will gather operational data, assist customers with inquiries, and contribute to service quality by following established procedures and protocols.

Key responsibilities:

• Gather and input operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing inquiries to the appropriate parties
• Contribute to service quality by investigating and addressing performance issues and feedback

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to changes and feedback