Washington Contact Center Specialist

Job Summary

Supporting a remote contact center team, the full-time Washington Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements while adhering to established procedures.

Key responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and adapt to feedback and change