Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis in a remote work environment.

Key responsibilities:

• Assist customers, including internal stakeholders and patients, by providing information and directing them to appropriate resources
• Gather and input operational data to support contact center analysis and contribute to the preparation of operational reports
• Follow established procedures to track, escalate, and resolve routine issues while collaborating with team members to address business problems

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or a heavily regulated industry is preferred