Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to assist in contact center analysis and reporting
• Support customers by providing information and directing them to appropriate resources while resolving routine issues
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• One year of experience in healthcare or a heavily regulated industry is preferred