Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will gather and input operational data, assist customers with information and resources, and contribute to service quality by addressing performance issues and following established procedures.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in a healthcare or heavily regulated industry is preferred