Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while working remotely.

Key responsibilities

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input operational data to support efficiency analysis and prepare reports for team review
• Follow established procedures to track, escalate, and resolve routine issues and inquiries from a diverse range of customers

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion in customer interactions