Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis, all while working remotely.

Key responsibilities

• Assist customers, including members and providers, by directing them to appropriate resources and resolving routine inquiries
• Gather and input operational data to support analysis and prepare reports for team review
• Collaborate with team members to identify service quality concerns and contribute to performance improvement efforts

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to feedback and changing environments