Washington Contact Center Specialist

Job Summary

Supporting a remote contact center environment, the full-time Washington Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality and efficiency by following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center operations analysis
• Assist customers by providing information and resources or directing them to the appropriate party
• Contribute to the investigation of service quality concerns and learn to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office applications
• Experience in healthcare or another heavily regulated industry is preferred