Washington Contact Center Specialist

Job Summary

To support contact center operations, the full-time Washington Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements, all while working remotely.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Follow established procedures to track, escalate, and resolve routine issues and service quality concerns

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions