Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, following established procedures to resolve routine issues, and contributing to operational insights through data gathering and analysis in a remote work environment.

Key responsibilities:

• Assist customers with inquiries and direct them to appropriate resources while adhering to established procedures
• Gather and input operational data to support analysis and develop insights for contact center efficiency
• Collaborate with team members to address service quality concerns and contribute to the investigation of performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers
• Experience in a heavily regulated industry, such as healthcare or banking, is preferred