Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality by addressing inquiries and performance issues.

Key responsibilities:

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input standard operational data to support analysis of contact center efficiency and prepare operational reports
• Follow established procedures to track, escalate, and resolve routine issues while collaborating with team members to address business problems

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers
• Experience in healthcare or a heavily regulated industry is preferred