Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, analyze operational efficiency, and contribute to service quality while working remotely.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support analysis and assist in the preparation of operational reports
• Contribute to service quality by investigating concerns and learning to address performance issues with guidance

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Ability to build relationships and act with compassion towards customers
• Experience in healthcare or a heavily regulated industry is preferred