Washington Contact Center Specialist
Job Summary
Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality and efficiency while working remotely.
Key Responsibilities
- Assist customers by providing information and directing them to appropriate resources, following established procedures
- Gather and input operational data to support analysis and prepare reports for team review
- Contribute to service quality by investigating concerns and learning to address performance issues
Required Qualifications
- High School Diploma or GED, or equivalent experience
- Minimum one (1) year experience in a corporate or business office environment
- Basic knowledge of labor environment regulations and performance standards
- Proficiency in Microsoft Office and data entry
- Ability to build relationships and act with compassion
Complete Job Description
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