Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis.

Key responsibilities

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input standard operational data to support contact center analysis and prepare operational reports
• Follow established procedures to track, escalate, and resolve routine issues while collaborating with team members to address business problems

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred