Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to the analysis of operational efficiency while working remotely.

Key responsibilities:

• Assist customers, including members and providers, by providing information and directing them to appropriate resources
• Gather and input operational data to support the analysis of contact center efficiency and prepare reports for team members
• Follow established procedures to track, escalate, and resolve routine inquiries and service quality concerns

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion