Washington Contact Center Specialist

Job Summary

Contributing to contact center operational insights, the full-time remote Washington Contact Center Specialist will gather and input operational data, assist in service quality investigations, and support customers with information and resources.

Key responsibilities

• Gather and input standard operational data to support contact center operations analysis
• Assist customers by providing information or directing them to the appropriate resources while following established procedures
• Collaborate with team members to identify improvement opportunities and address service quality concerns

Required qualifications

• High School Diploma or GED, or equivalent, or one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Experience in data entry and computer literacy, including Microsoft Office
• Ability to build relationships and act with compassion
• One (1) year of experience in healthcare or a heavily regulated industry is preferred