Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while working remotely.

Key responsibilities:

• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Gather and input operational data to support contact center analysis and assist in preparing reports for team members
• Collaborate with team members to address performance feedback and identify opportunities for service quality improvements

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred