Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data for analysis, and contribute to service quality improvements while working remotely.

Key responsibilities

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input standard operational data to support analysis and preparation of operational reports
• Follow established procedures to track, escalate, and resolve routine issues and contribute to service quality investigations

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Ability to build relationships and communicate effectively with diverse customers
• Demonstrated compassion and adaptability in a customer service setting