Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while working remotely from home.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support analysis of contact center efficiency and prepare reports for team review
• Contribute to service quality by investigating concerns and learning to address performance issues with guidance

Required qualifications:

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• One year of experience in healthcare or a heavily regulated industry is preferred