Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will assist customers with information and resources, gather operational data, and contribute to service quality by following established procedures and addressing performance feedback.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while following detailed instructions
• Gather and input operational data to support analysis and contribute to the development of operational reports
• Collaborate with team members to address service quality concerns and escalate issues as necessary

Required qualifications

• High School Diploma or GED, or equivalent
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion