Washington Contact Center Specialist

Job Summary

Supporting contact center operations remotely, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while following established procedures and guidelines.

Key responsibilities:

• Assist customers by providing information and resources or directing them to the appropriate party
• Gather and input operational data to support analysis and assist in preparing reports for team review
• Address service quality concerns by gathering information and learning to remediate performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred